REPORT DESCRIPTION

Market Size and Overview:

The Global Automated Ordering System Market was valued at USD 41.74 Billion and is projected to reach a market size of USD 113.76 Billion by the end of 2030. Over the forecast period of 2024-2030, the market is projected to grow at a CAGR of 15.4%.

The implementation of the Automated Ordering System empowers businesses to optimize their ordering procedures, leading to increased customer satisfaction. This system automates various order-related operations, including order acceptance, payment processing, and shipment handling. Consequently, businesses can operate more efficiently, saving both time and resources. The recent significant growth in the market for automated ordering systems can be attributed to the escalating demand for digital solutions in the food and beverage industry, driven by the increasing popularity of e-commerce and meal delivery services.

The surge in the market for automated ordering systems is propelled by several factors, including the growing use of mobile devices, the adoption of meal delivery services, and the increasing demand for digital solutions in the food and beverage industry. The market is addressing challenges such as disparate technologies utilized in automated ordering systems and a lack of awareness regarding their benefits. Despite these challenges, the market is anticipated to expand in the coming years.

Global Automated Ordering System Market Drivers:

Expansion Driven by Increasing Use of Mobile Devices:

The market for automated ordering systems has experienced substantial growth due to the widespread use of mobile devices, such as smartphones and tablets. This increased use allows customers to make online purchases more conveniently, leading to a heightened demand for mobile-friendly automated ordering systems across various industries, including food and beverage, retail, and healthcare. The accessibility and flexibility of mobile devices enable organizations to streamline operations, eliminating the need for manual order processing. Moreover, mobile-based automated ordering systems provide real-time updates and notifications, enhancing customer satisfaction and loyalty.

Market Growth Fueled by Demand for Personalized Ordering Experiences:

The global automated ordering system market is witnessing growth driven by the rising demand for personalized and convenient ordering experiences. Modern consumers prefer companies that offer smooth and customized ordering processes. Automated ordering platforms enable businesses to understand their customers' preferences and provide tailored recommendations, resulting in increased customer happiness and loyalty. Additionally, customers can choose from various options and customize their orders to meet specific needs. The increased popularity of mobile devices further facilitates online orders, contributing to the continuous expansion of the automated ordering systems market.

Global Automated Ordering System Market Challenges:

The current market faces challenges stemming from the lack of standardization in technology within automated ordering systems. This lack of standardization may lead to compatibility issues during integration with existing business processes, and interoperability between different systems can result in errors and delays in the ordering process. The absence of standards complicates the evaluation and comparison of automated ordering systems, potentially leading to the adoption of systems that do not meet business requirements, ultimately reducing productivity. Additionally, businesses may incur higher expenses for on-premises or cloud upgrades required to align with automated ordering technology.

Global Automated Ordering System Market Opportunities:

There is ample room for growth in the market for automated ordering systems in developing nations, driven by the rapid economic growth of these countries. Businesses have a unique opportunity to capitalize on the high demand for automated ordering systems by expanding into developing regions, enhancing their market share. The increasing use of technology, improved infrastructure, and rising disposable incomes in countries like India, China, and Southeast Asia present significant development opportunities. These regions, with their substantial populations, offer a sizable consumer base for automated ordering systems. Businesses in the industry can leverage this opportunity by expanding distribution networks, forming regional alliances, and offering specialized products.

COVID-19 Impact on Global Automated Ordering System Market:

The COVID-19 pandemic has had a dual impact on the global market for automated ordering systems. On one hand, there has been a positive effect as customers increasingly turn to online purchasing and delivery to avoid crowded public spaces and reduce the risk of virus transmission. This has resulted in heightened demand for automated ordering systems as companies seek to enhance customer satisfaction and streamline their ordering processes. Additionally, software automated ordering has experienced significant growth due to social distancing norms and the surge in digital payments.

However, the pandemic has also negatively affected the market, causing disruptions in global supply chains and resulting in shortages of raw materials and deployment modes required for automated ordering systems. These supply chain disruptions have led to increased production costs, which are then passed on to consumers.

Global Automated Ordering System Market Recent Developments:

1. In July 2022, ScienceSoft and Genpact, a prominent US-based IT consulting and outsourcing firm, announced a strategic partnership aimed at delivering top-notch IT services to enhance businesses' operations for their clients.
2. In January 2023, Blue Yonder was recognized as a leader in digital supply chain transformations and omnichannel commerce fulfillment in the 2022 Gartner Market Guide for Retail Distributed Order Management Systems.
3. In March 2022, Coupa Software, an expert in Business Spend Management (BSM), received Moderate Authorization from the Federal Risk Authorization Management Program (FedRAMP).

Global Automated Ordering Systems Market Segmentation:

Global Automated Ordering System Market - By Deployment Mode:

• On-Premises
• Cloud

In terms of deployment segmentation, the cloud-based segment commands the majority share in the market due to its cost-effectiveness, scalability, and the growing popularity of cloud technology. Moreover, businesses increasingly utilize cloud-based systems for billing and payments, inventory management, and overall business operations. Recent technological advancements, including the integration of AI algorithms and tools, contribute to the market growth of automated ordering systems. For instance, Salesforce's order management systems leverage automation and AI to meet industry demands and determine optimal cost-saving workflows. Additionally, cloud-based automated ordering systems provide virtual infrastructure, reducing overhead costs for businesses.

On the contrary, on-premises technologies will continue to be in demand, particularly in sectors such as hospitality where security and privacy are paramount. On-premise mobile ordering systems find increased application in restaurants, reducing staffing requirements and boosting revenue.

The market for automated ordering systems is expected to witness growth due to the demand for affordable solutions, increased technological adoption, and evolving consumer preferences.

Global Automated Ordering System Market - By Component:

• Software
• Services

Concerning component segmentation, the software segment dominates the market share. This software plays a crucial role in tracking orders, managing inventory, analyzing stock levels, and monitoring order fulfillment statuses, including shipping and dispatching. Its widespread usage is observed in the retail and hospitality industries.

Services such as installation, upkeep, and support are essential for these systems. As businesses strive to optimize the efficiency and cost savings of automated ordering systems, the services sector is poised for expansion.

Global Automated Ordering System Market - By End-User:

• Hospitality
• Retail
• Healthcare

Automated ordering systems streamline operations and enhance customer satisfaction in hospitality establishments, including hotels, restaurants, and cafes.

Retail companies, such as supermarkets and department stores, leverage automated ordering systems to improve inventory management and reduce costs.

In the healthcare sector, these systems contribute to enhanced patient care and streamlined administrative tasks.

The hotel sector is anticipated to hold the largest market share, driven by the industry's increasing demand for technological solutions and a heightened focus on improving the client experience. Retail and healthcare sectors are also expected to expand as companies seek process simplification.

Global Automated Ordering System Market - By Region:

• North America
• Europe
• Asia Pacific
• Middle East
• Latin America

Regionally, North America commands the highest market share due to its well-developed technology infrastructure and widespread adoption of new technologies. Fast-food restaurants in the region are increasingly deploying automated ordering systems, allowing consumers to place orders and make payments without human interaction. Notable companies like Flipdish in the USA provide comprehensive services related to orders and payments. Additionally, fast-food giants like McDonald's employ voice-assistant-enabled ordering systems to reduce chaos and delays, further boosting revenue through mobile application integration. Emerging technologies, including face-recognition ordering systems and AI-enabled ordering systems, contribute to the overall market growth in the region.

The Asia Pacific region is predicted to experience significant growth, propelled by the expanding middle-class population in countries like China and India, along with increased disposable incomes. The healthcare industry in the region, exemplified by companies like Medikabazaar in India, utilizes AI for automating supply chain tasks, enhancing efficiency in inventory management. This region is poised for substantial market expansion.

While the Middle East and Latin America are expected to grow at a slower rate, North America is likely to maintain its industry leadership despite the Asia Pacific region gaining market share shortly. In summary, the market is poised for substantial expansion.

Global Automated Ordering System Market Key Players:

1. Oracle
2. SAP SE
3. Microsoft
4. Infor
5. Aptean
6. JDA Software Group
7. ShipBob
8. ScienceSoft
9. Epicor Software Corporation
10. Coupa Software